Last updated: 18 June 2026

Refund & Returns Policy

This policy explains how returns, refunds and exchanges work at Australia Golf Carts. It sits alongside your rights under the Australian Consumer Law (ACL), which apply to every purchase and cannot be excluded.

1. Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the ACL. In summary:

• If there is a major failure — for example, the goods are significantly different from their description, unfit for the purpose we described, or unsafe — you may choose between a refund, replacement, or compensation.
• If there is a minor failure — for example, a defect that can be repaired within a reasonable time — we may choose to repair, replace or refund.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage arising from a failure of the goods or services.

2. Stock items — change-of-mind returns

For new, unmodified stock carts, parts and accessories we accept change-of-mind returns within 14 days of delivery, provided the item is:

• In its original, unused condition;
• Returned in its original packaging where applicable;
• Accompanied by proof of purchase.

A restocking fee of 15% of the purchase price applies to change-of-mind returns to cover inspection, repackaging and lost freight cost. Return freight is at the customer’s cost.

3. Custom-built carts

Carts built to a custom configuration (colour, drivetrain, upholstery, accessories or other build-to-order options) cannot be returned for change of mind, because we cannot resell them as new. Your ACL rights for defective goods continue to apply in full.

4. Damaged on arrival

Every cart is inspected and photographed before dispatch and shipped fully insured. If your cart arrives damaged:

1. Photograph the damage before the freight driver leaves, if at all possible;
2. Note the damage on the proof-of-delivery document;
3. Contact us within 48 hours of delivery at sales@australiagolfcarts.com or +61 468 292 007.

We will arrange repair, replacement or refund under our freight insurance and the ACL.

5. Faulty carts — warranty claims

If a cart develops a fault within its warranty period, please see our Warranty & Servicing page for the claim process. We arrange diagnosis through our nationwide service network. You do not need to return the cart to us for warranty work — in most cases a mobile technician comes to you.

6. How to start a return

To start any return:

1. Email sales@australiagolfcarts.com with your order number, the item, and the reason;
2. We will respond within one business day with a return authorisation and instructions;
3. Do not ship goods back to us without a return authorisation — unauthorised returns may be refused.

7. Refunds

Approved refunds are processed to the original payment method within 5 business days of us receiving and inspecting the returned goods. Bank or card processing time may add a few additional business days. We will email you when the refund has been issued.

8. Exclusions

We cannot accept returns of:

• Custom-built carts (except for ACL/warranty claims);
• Used carts purchased “as inspected” or as parts/repair items;
• Consumables (oils, fluids) where seals have been broken;
• Goods damaged through misuse, neglect, accident, or modification after delivery.

9. Contact

Australia Golf Carts ([REPLACE: legal entity name Pty Ltd])
[REPLACE: ABN 00 000 000 000]
[REPLACE: street address, Suburb, NSW POSTCODE]
Phone: +61 468 292 007
Email: sales@australiagolfcarts.com

This document is provided as a template. ACL rights apply regardless of any policy we publish. We recommend reviewing it with a qualified Australian lawyer before publishing.