Last updated: 18 June 2026

Privacy Policy

This Privacy Policy describes how Australia Golf Carts (“we”, “us”, “our”) collects, holds, uses and discloses your personal information when you visit australiagolfcarts.com, purchase from us, or otherwise interact with our business.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or providing your information to us, you consent to the collection and handling of your personal information as set out in this policy.

1. What we collect

We only collect information that is reasonably necessary for our business. This may include:

Identity & contact — name, email, phone, postal/delivery address, company name and ABN where you are a business customer.
Transaction — products ordered, configurations, prices, order history, invoices and tax records (which we are required to keep for at least five years under Australian tax law).
Payment — payment is processed by our payment providers (Stripe, PayPal or others displayed at checkout). We do not store full card numbers on our servers; we receive only a token or last four digits to identify the transaction.
Usage & device — IP address, browser type, pages visited, referring site, and similar telemetry collected automatically via cookies and analytics.
Communications — enquiries, support tickets, and feedback you send to us.

2. How we collect it

We collect personal information directly from you when you fill in a form on our site, place an order, enquire about finance or trade-in, sign up to our newsletter, or contact us by phone or email. We also collect information automatically through cookies and analytics tools when you browse the site.

3. Why we collect it

We use your information to:

Process and fulfil your order, including arranging freight and warranty registration;
Communicate with you about your order, account, finance application or trade-in;
Provide servicing, support and warranty work;
Send marketing communications, but only where you have opted in — you can unsubscribe at any time via the link in any email or by contacting us directly;
Improve our website, products and customer experience;
Comply with our legal obligations, including tax, ACL and product safety law.

4. Who we share it with

We do not sell your personal information. We share it only with parties who help us run our business, including:

Payment processors — Stripe, PayPal and others displayed at checkout;
Freight and logistics partners — to deliver your vehicle (they receive name, address, phone and order reference only);
Finance partners — where you apply for finance through us, your application data is forwarded with your consent;
IT and infrastructure providers — our hosting, email, CRM, helpdesk and analytics providers;
Government agencies and courts — where required by Australian law.

5. Overseas disclosure

Some of the service providers above store data outside Australia (for example, in the United States or European Union). When this happens we take reasonable steps to ensure those providers handle your information consistent with the APPs.

6. Cookies and analytics

Our site uses cookies — small text files stored in your browser — to keep you logged in, remember items in your cart, and collect anonymous usage statistics. We use Google Analytics 4 and may use Google Ads conversion tracking and Google Merchant Center to measure marketing effectiveness. You can disable cookies in your browser settings; some site features may not function correctly without them.

7. Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Our site is served over HTTPS, payment data is handled by PCI-DSS compliant providers, and access to customer records is restricted to staff who require it. No system is perfectly secure, however, and we cannot guarantee absolute security.

8. Data retention

We retain personal information only for as long as we need it for the purposes described in this policy, or as required by Australian law. Tax and accounting records are retained for at least five years. Marketing data is retained until you unsubscribe, after which we will keep a minimal record of your unsubscribe request.

9. Your rights

Under the Privacy Act, you have the right to:

Request access to the personal information we hold about you;
Request that we correct information that is inaccurate, out of date or incomplete;
Request that we delete information we no longer need;
Withdraw consent for marketing communications at any time;
Make a complaint about how we have handled your information.

To make any of these requests, contact us using the details at the bottom of this page. We will respond within 30 days.

10. Notifiable data breaches

If we become aware of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

11. Complaints

If you are not satisfied with our response to a privacy complaint, you may contact the OAIC at oaic.gov.au or call 1300 363 992.

12. Changes to this policy

We may update this policy from time to time. The current version, with its last-updated date, is always available on this page. Material changes will be communicated by email or a notice on our website.

13. Contact us

For privacy enquiries or to exercise any of your rights, contact our Privacy Officer:

Australia Golf Carts ([REPLACE: legal entity name Pty Ltd])
[REPLACE: ABN 00 000 000 000]
[REPLACE: street address, Suburb, NSW POSTCODE]
Phone: +61 468 292 007
Email: sales@australiagolfcarts.com

This document is provided as a template and reflects general Australian privacy obligations. It is not legal advice. We recommend reviewing it with a qualified Australian lawyer before publishing.