Last updated: 18 June 2026
Shipping Policy
This policy explains how Australia Golf Carts ships golf carts, parts and accessories within Australia. Delivery is by insured freight via our nationwide carrier partners.
1. Where we deliver
We deliver to all postcodes in Australia, including remote and regional areas. We do not currently ship internationally.
2. Lead times
Lead time has two components: build time (zero for stock items, 4–6 weeks for custom builds) and freight time from our warehouse to your address.
| Zone | Region | Freight time |
|---|---|---|
| 1 | Sydney, Melbourne, Brisbane metro | 3–5 business days |
| 2 | Adelaide, Canberra, Hobart metro | 5–8 business days |
| 3 | Perth, Darwin, regional towns | 7–14 business days |
Times are indicative and start from the day of dispatch, not the day of order. Custom builds add the build window before freight commences. You will receive tracking when your cart leaves our warehouse.
3. Freight cost
Freight cost is calculated at checkout based on destination postcode and product weight/volume. For large vehicles, we may quote freight manually and will email you a confirmed cost before processing the order. Freight prices include comprehensive transit insurance.
4. Delivery method
Carts are delivered by tail-lift truck in metro zones and depot-to-depot in remote zones. You must ensure:
- An adult over 18 is at the address to receive and sign for the delivery;
- The delivery address has truck access (height, width and turning room);
- Someone is available to move the cart from the truck to its final position — the driver will tail-lift it to the ground but is not required to push or load it further.
If we cannot deliver on the scheduled day due to lack of access or no one being available, re-delivery fees may apply.
5. Inspection on receipt
Please inspect your cart for any visible freight damage before the driver leaves. If you see damage:
- Photograph it;
- Note the damage on the proof-of-delivery slip the driver gives you;
- Contact us within 48 hours at sales@australiagolfcarts.com or +61 468 292 007.
Damage reported within this window is fully covered by our freight insurance.
6. Delays
Freight schedules occasionally slip due to weather, road closures, port congestion or carrier delays. We monitor every active shipment and will contact you proactively if your delivery is delayed by more than two business days. We are not liable for indirect loss arising from freight delays, but we will work to resolve them as quickly as possible.
7. Click & collect
You are welcome to collect your cart from our Sydney warehouse by prior appointment, with no freight charge. Email sales@australiagolfcarts.com to arrange a collection time.
8. Damaged or missing goods
See our Refund & Returns Policy for the process for damaged or missing items. Your rights under the Australian Consumer Law apply in full.
9. Contact
Australia Golf Carts ([REPLACE: legal entity name Pty Ltd])
[REPLACE: ABN 00 000 000 000]
[REPLACE: street address, Suburb, NSW POSTCODE]
Phone: +61 468 292 007
Email: sales@australiagolfcarts.com
This document is provided as a template. Specific freight terms with your chosen carrier should be reviewed with your operations team. We recommend reviewing the final version with a qualified Australian lawyer.